FAQ

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE? 

We source our inventory from several suppliers within the US, Europe, and Asia. In order to keep our inventory affordable, fresh, and up to date with the latest styles we have a centralized fulfillment center in Asia that all of our products ship from. Due to the overseas location of our fulfillment center, please allow for up to 1-3 weeks for shipping and up to 3-4 weeks if the order is international. 

Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or backordered. Rest assured, any shipping delays will be communicated.

Please expect to wait up to: 60 days* for Countries like Brazil with a slower postal system.

Please also be aware that the postage time does not include handling and processing prior shipment.

*Based off previous orders and postal office estimations

WHERE IS MY ORDER BEING SENT FROM?

We source our inventory from several locations within the US, Europe, and Asia. In order to keep our inventory affordable, fresh, and up to date with the latest styles we have a centralized fulfillment center in Asia that all of our products ship from. 

MY PARCEL ARRIVED BUT I'M MISSING ONE OF MY ITEMS!

No stress! This is normal and your remaining items are on its way. Here at Dinggoods we carry products that might ship from different warehouses and locations to fulfill your entire order. If you've ordered multiple products it is likely your items will arrive within a few days of each other.

You may have received multiple tracking numbers. Please be sure to check the status of each delivery for more information!

LOST, STOLEN OR UNDELIVERED PACKAGES 

PLEASE NOTE that we are NOT responsible for lost, stolen or undelivered packages. ALL LOST, STOLEN OR RETURNED packages are the responsibility of the buyer. In the rare event of a mail carrier failure, please contact your local carrier directly with any questions or concerns.

WHY IS MY TRACKING NUMBER NOT UPDATING ONLINE?

Since we are working with an overseas fulfillment center please allow 4-7 days for your tracking number to be updated in their system once your shipping confirmation email is received. 

Please be assured that once your tracking number is sent to you, your order has in fact shipped. Some tracking numbers may display that your order is not found or is still in Asia even when it is well on its way to you, this is because Asia is one of the largest International postal hubs and updating their tracking systems can take time. 

What if I typed the wrong email address?

Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order. So Please fill in your address in all details, otherwise the package we mail to you will be returned to us, or we will just ignore your request to save everyone from the trouble. 

Are there any exchange rates?

All of our transactions are based on US Dollars. If your credit card is based on another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

How secure is my online order?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

HOW DO I EDIT OR CHANGE MY ORDER?

Once your order has been submitted it can no longer be modified. Please make sure to double and triple check that all items you loved are in your cart, the address your order is being shipped to is spot on, and the payment method you are using is good to go!

HOW DO I CANCEL MY ORDER?

In order to get your beautiful new products out to you as soon as possible we can not accept cancellations more than 1 hour after your purchase. If you are within this time frame please email us at support@dinggoods.com. Otherwise we are more then happy to accept a return once you have received your products. Please visit the "How Do I Return My Order" tab for more details. 

Please note that original shipping fees are non-refundable & return shipping is the responsibility of the customer. 

How do I set my shipping address?

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vocational address as we do not know how long the destination's customs department will have the package on hold.

How do I track my order?

We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.

You can track your order here.

Can I use several discount codes in one order?

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

MY PARCEL ARRIVED BUT I'M MISSING ONE OF MY ITEMS!

No stress! This is normal and your remaining items are on its way. Here at Dinggoods we carry products that might ship from different warehouses and locations to fulfill your entire order. If you've ordered multiple products it is likely your items will arrive within a few days of each other.

You may have received multiple tracking numbers. Please be sure to check the status of each delivery for more information! 

WILL THERE BE TAXES/DUTIES ON MY PRODUCT? 

Due to the small stated value amounts entered by our fulfillment center it is not often that our customers receive duty/extra charges upon import. With that said every country reserves the right to charge tax on any imports, which is entirely out of our control. 

In the rare event a charge occurs, customers are 100% responsible for all taxes, duties or tariffs if applied by your local customs. Note that, the taxes, duties, or tariffs are not part of the shipping charges. It is not charged by us nor your post office. It is charged by your countries customs department. For an exact costs of these fees you should see your local post office or customs office. We will not responsible for such expenses under any circumstances.

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.

DAMAGED OR INCORRECT PRODUCTS 

If you receive a damaged item you must notify us within 3 days of receipt at support@dinggoods.com  for a replacement item or a refund to be issued. Also send photos of damaged items and packaging it arrived in. (USPS requires this to file a claim). It is the customers' responsibility to inspect all deliveries within 3 business days of receipt. Any damages resulting in customer cutting package with scissors will not be replaced. 

Accidents happen! If you have received an incorrect item in your order please contact us at support@dinggoods.com so we can get a replacement package out to you as soon as possible!

WHAT IS YOUR REFUND POLICY?

We love what we do and we want you to love your items! If the product isn't used and is in it's original packaging, unworn, with no visible wear, smells, or animal hair may be returned within 60 days after arrival for a Full Refund

Please note all shipping costs are non-refundable and customers are responsible for return shipping. 

Our policy lasts 60 days. If 60 days have gone by since your goods have been delivered, unfortunately we can’t offer you a refund of any kind.

To be eligible for a return, your item must be unused and in the same condition as received. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Once we receive returned packages they are inspected & will be processed within 3-6 business days. You will then be given a refund of the amount of the item at the time of purchase minus shipping charges. We are not responsible for any shipping costs, the customer is responsible for all shipping costs. All denied returns or returns received after 60 days will be donated to charity.